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>> Support service

Tech Support: We are available 24 hours a day, 365 days a year. Problems don't keep office hours and neither do we! Our round-the-clock services are always available and you can always rely on quick, friendly and effective help, provided by highly-qualified professionals. MiniVDS.com Tech Support staff is composed of highly-qualified experts, whose in-depth product knowledge guarantees a rapid solution to any difficulties you might have.

>> Why do we provide fee-based support?

We provide technical support services which are fee-based as described below in order to make VDS hosting prices as low as it possible. Fee Based Technical Support services include any troubles that you may be experiencing with your account as a result of problems arising from customer supplied files, scripts, databases, or any other external applications that you have installed on your account for the operation of your VDS that is not included as part of your subscription plan. If your mail server is not working properly, your web server is down, or you are unable to reach your web site due to a network outtage (although unlikely) we will be happy to provide you full service to resolve your problem and get your services operating again. Please use our web technical support system in "My Account" to request assistance with your hosting account.

We do believe that even the chargable Tech Support doesn't make our services unprofitable. Just compare our prices with the ones from across the web and read reviews from other hosting providers, and you will indeed feel the difference.

>> Pricing

As part of our Support Policy, if you are within your first month of service and need an assistance, you may contact technical support free of charge (see Newbies column).

Question category	Price	Price for newbies
Questions relating the use of ISPmanager Software and Operating System General questions about system software (man pages explaination) Financial questions Incorrect services functioning caused by users actions Incorrect services functioning caused by unknown reason Third party software installation and setting Installed software non-standard setting Scripts and data bases optimization (Rate per Hour. Minimum charge is for half an hour) Change root password Change IP-addresse reverse. Rename server. Change DNS parameters.	$ 1 $ 2 $ 0 $ 3 $ 1 $ 15 $ 10 $ 20 $ 0,5 $ 0,5	$ 0 $ 0 $ 0 $ 3 $ 0 $ 15 $ 10 $ 20 $ 0,5 $ 0,5

We DO NOT offer telephone support; but through our on-line tech support you can still get your questions answered (Please sign in with your customer account login to view the Support page). Or, you're always welcome to email us directly at sales@minivds.com, and our experts will help you for free. You also can find some useful information on our forum. Thank you for your understanding and again, welcome to tech support.